SOMA disseminates information about Services Management of interest to academics and practitioners.

recent posts

TypePostPosted byNotesLast updated
StoryBob Johnston's services texts and journals list Scott Sampson038 weeks 5 days ago
Management Control Systems in Manufacturing vs Services Francisco77pp01 year 21 weeks ago
New Textbook on Services Marketing is published! Jochen Wirtz01 year 22 weeks ago
StoryNew Journal: Service Business - An International Journal Scott Sampson01 year 35 weeks ago
May 2006 Art & Science of Services meeting in Madrid Scott Sampson01 year 47 weeks ago
Bob Johnston's 2007 Hong Kong Services course Scott Sampson01 year 49 weeks ago
StoryBob Johnston's services conference list Scott Sampson01 year 49 weeks ago
QUIS 10 - June 2007 Scott Sampson01 year 50 weeks ago
Blog entrySam Goody no goody Scott Sampson02 years 6 weeks ago
Flying High in a Competitive Industry - Cost Effective Service Excellence at Singapore Airlines Jochen Wirtz02 years 14 weeks ago
Call4Papers: "Issues and Influences of Six Sigma in Emerging Markets" cseow02 years 14 weeks ago
Blog entryTSA - Total Service Experience: The Mayan Scott Sampson02 years 15 weeks ago
Make Your Service Fail-Safe Scott Sampson22 years 21 weeks ago
Servicemaster Industries Scott Sampson12 years 22 weeks ago
Blog entryDetecting service agility - Hamiltons of Logan, Utah Scott Sampson02 years 28 weeks ago
9th International Research Seminar in Service Management Scott Sampson02 years 29 weeks ago
Blog entryCoin-operated Service Employees Scott Sampson02 years 32 weeks ago
October 2005 Frontiers in Services Conference Scott Sampson02 years 33 weeks ago
Blog entryCostco: high service level v.s. efficiency Scott Sampson12 years 35 weeks ago
Fitzsimmons text Scott Sampson42 years 35 weeks ago
December 2005 POMS College of Service Operations Scott Sampson12 years 36 weeks ago
Blog entryChina Airlines: increasing efficiency by limiting interaction Scott Sampson02 years 40 weeks ago
Blog entryWal-Mart Bank: Service disintermediation Scott Sampson12 years 40 weeks ago
Club Med (A) Scott Sampson02 years 41 weeks ago
Cemex: The Southdown Offer Scott Sampson02 years 41 weeks ago
123456next ›last »