SOMA disseminates information about Services Management of interest to academics and practitioners.

recent posts

TypePostPosted byNotesLast updated
StoryBob Johnston's services texts and journals list Scott Sampson019 weeks 5 days ago
Management Control Systems in Manufacturing vs Services Francisco77pp01 year 2 weeks ago
New Textbook on Services Marketing is published! Jochen Wirtz01 year 3 weeks ago
StoryNew Journal: Service Business - An International Journal Scott Sampson01 year 16 weeks ago
May 2006 Art & Science of Services meeting in Madrid Scott Sampson01 year 28 weeks ago
Bob Johnston's 2007 Hong Kong Services course Scott Sampson01 year 30 weeks ago
StoryBob Johnston's services conference list Scott Sampson01 year 30 weeks ago
QUIS 10 - June 2007 Scott Sampson01 year 30 weeks ago
Blog entrySam Goody no goody Scott Sampson01 year 39 weeks ago
Flying High in a Competitive Industry - Cost Effective Service Excellence at Singapore Airlines Jochen Wirtz01 year 48 weeks ago
Call4Papers: "Issues and Influences of Six Sigma in Emerging Markets" cseow01 year 48 weeks ago
Blog entryTSA - Total Service Experience: The Mayan Scott Sampson01 year 49 weeks ago
Make Your Service Fail-Safe Scott Sampson22 years 2 weeks ago
Servicemaster Industries Scott Sampson12 years 3 weeks ago
Blog entryDetecting service agility - Hamiltons of Logan, Utah Scott Sampson02 years 9 weeks ago
9th International Research Seminar in Service Management Scott Sampson02 years 10 weeks ago
Blog entryCoin-operated Service Employees Scott Sampson02 years 13 weeks ago
October 2005 Frontiers in Services Conference Scott Sampson02 years 14 weeks ago
Blog entryCostco: high service level v.s. efficiency Scott Sampson12 years 16 weeks ago
Fitzsimmons text Scott Sampson42 years 16 weeks ago
December 2005 POMS College of Service Operations Scott Sampson12 years 17 weeks ago
Blog entryChina Airlines: increasing efficiency by limiting interaction Scott Sampson02 years 21 weeks ago
Blog entryWal-Mart Bank: Service disintermediation Scott Sampson12 years 21 weeks ago
Club Med (A) Scott Sampson02 years 22 weeks ago
Cemex: The Southdown Offer Scott Sampson02 years 22 weeks ago
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